Return Policy

Change of Mind Returns

• We offer a 14-day return window for change-of-mind purchases.
• Items must be unused, in their original packaging, and in resalable condition.
• Customers are responsible for all return shipping costs for change-of-mind returns.
• Once the item has been returned, inspected, and approved, we will issue a refund for the item(s).

Faulty, Damaged, or Incorrect Items

• In the rare event that you receive an item that is faulty, damaged, or incorrectly sent, please contact us within 90 days of delivery.
• We will cover the cost of return shipping and arrange for the pickup and courier of the item(s) back to our warehouse.
• Where possible, we will replace the item. If a replacement is unavailable, a refund or store credit will be issued upon inspection and approval.

Defective Products

• If you receive a product that is deemed defective from the factory, we will provide a replacement at no extra cost.
• We will cover return shipping costs for defective items if a replacement is shipped.
• Please note that refunds for defective products are only issued if a replacement is unavailable. Cash refunds or store credits are approved on a case-by-case basis.

How to Initiate a Return

• To start a return, contact our customer service team:
  • Email: [email protected]
  • Visit our Contact Us page.
• You must contact us within 14 days of receiving your order for change-of-mind returns or within 90 days for faulty, damaged, or incorrect items.
• Our team will guide you through the return process and provide necessary instructions.

Thank you for choosing Deskup. We appreciate your business and are here to ensure your experience is nothing short of excellent. If you have any questions or concerns, please don’t hesitate to reach out!