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Your Questions Answered
How long does delivery usually take?
How do I know if a product is in stock?
Can I order just the legs of the desk on their own?
Absolutely! Desk frames are available for purchase separately. Check our standing desk category and navigate to the Single or Dual motor standing desk legs only products for more info.
Do you have a physical showroom I can visit?
Yes we do however this is by appointment only. We do everything possible to ensure our website offers detailed images, videos, and specifications for all our products and we are always on standby to assist over the phone with any queries you may have.
What warranty do you offer on your desks and accessories?
We offer a 7-year warranty on standing desks, while most other products have warranties ranging from 1 to 3 years. Warranty details for each product are listed on their respective product pages.
Are your desks compatible with third-party tabletops?
Yes but please be advised our tops come pre-drilled with metal threaded holes to suit our legs, so we always recommend using a Deskup brand melamine or bamboo top. Any other top you use would need to be attached using self tapping wood screwed or timber screws.
Will I be able to track my order?
Yes, tracking details will be sent via email once your order is dispatched.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and Buy Now, Pay Later options like Afterpay and Zip Pay.
Are the standing desks easy to adjust?
Yes, our desks are extremely simple to adjust! All standing desks are equipped with intuitive keypad for seamless height adjustments. They also have a save preset function where you can set your preferred heights and assign those heights to keypad buttons on the hand controller.
Can I upgrade my desk later (e.g., single motor to dual motor)?
This depends on the desired upgrade type, Our desks cannot be upgraded from single to dual motor as the mechanism and general construction of the desk is different. But other upgrades are possible such as adding accessories, moving up to a larger top size or attaching castor wheels. Talk to us for advise on additional add-ons and upgrade options.
Are standing desks better for my health?
Yes, they promote better posture, reduce sedentary time, and may help alleviate back pain. They are also scientifically proven to assist with circulation, mood and focus.
How often should I switch between sitting and standing during the day?
Experts recommend alternating every 30-60 minutes.
Do you offer ergonomic accessories like anti-fatigue mats or monitor arms?
Yes, we stock a range of ergonomic accessories, including anti-fatigue mats and adjustable monitor arms, monitor risers and even ergonomic chairs so when you are sitting – you’re sitting the right way!
Will standing desks help with back pain?
Many users report reduced back pain due to improved posture and movement. The primary benefit is in moving around and being more mobile.
What is the ideal height for a standing desk?
The ideal height aligns your elbows at a 90-degree angle while your wrists rest comfortably on the desk.
Can using a standing desk improve my posture?
Yes, alternating between sitting and standing can encourage better posture over time.
How do I set up my workspace ergonomically with a standing desk?
Use an adjustable monitor arm to keep the screen at eye level, ensure the desk is at elbow height, and consider an anti-fatigue mat for added comfort.
What size desk is right for me?
Choose a desk size that accommodates your workspace needs, equipment, and room dimensions. Standard options include 1200x700mm, 1600x800mm, and 1800x800mm widths.
What’s the difference between single motor and dual motor desks?
Dual motor desks offer smoother, quieter adjustments and a higher weight capacity of 140kg compared to single motor desks with a max load rating of 80kg.
How do I choose the best standing desk for my needs?
Consider factors like size, weight capacity, number of accessories, and available space in your office or home.
Can I use my own tabletop with your desk frames?
Yes but please be advised our tops come pre-drilled with metal threaded holes to suit our legs, so we always recommend using a Deskup brand melamine or bamboo top. Any other top you use would need to be attached using self tapping wood screwed or timber screws.
Do you also supply a cable management tray or spine?
Yes, we offer both cable management trays and spines to keep your workspace organised.
What’s the weight capacity of your desks?
Desk frames support up to 80kg for single motor models and 140kg for dual motor models.
How long does delivery usually take?
How do I know if a product is in stock?
Can I change or cancel my order?
Yes, if your order hasn’t been dispatched. Contact us promptly to make changes.
My delivery or part of my delivery is missing—what should I do?
Contact us immediately at [email protected], and we’ll resolve the issue as quickly as possible.
What warranty do you offer on your desks and accessories?
We offer a 7-year warranty on standing desks, while most other products have warranties ranging from 1 to 3 years. Warranty details for each product are listed on their respective product pages.
Will I be able to track my order?
Yes, tracking details will be sent via email once your order is dispatched.
Do you ship to my area, and what are the shipping costs?
We ship Australia-wide. Shipping costs are calculated at checkout based on your location. The most you will ever pay for delivery on our website is $60 as we offer a capped delivery price. Most smaller items are between $14 and $22 dollars delivery while larger more bulky items vary between $40 and $60 dollars.
How are items packaged for delivery?
Items are securely packaged with reinforced materials to ensure safe transit. Larger items are shipped in multiple boxes.
What happens if my product arrives damaged?
Contact us with photos of the damage, and we’ll assess the damage, we usually offer a replacement or partial refund for items that arrived damaged.
Who covers the cost of return shipping?
We cover return shipping for faulty or incorrect items. For change-of-mind returns, the buyer is responsible for delivery costs back to us.
How do I initiate a return or claim under warranty?
Contact us with your order details and the issue, and we’ll guide you through the process.
Do you offer bulk discounts for businesses?
Yes, we provide discounts for bulk orders. Contact our sales team for a customised quote.
Can I set up a trade account with Deskup?
Yes, trade accounts are available for B2B customers. Simply contact us to set up a trade account with approved payment terms available.
What is the minimum order quantity for wholesale purchases?
There is no minimum order quantity for wholesale purchases, however the quantity discount tiers vary based on the product.
Do you provide custom branding or co-branding on desks?
Yes, we offer branding options for bulk orders. We can custom produce at large scale and brand with your company logo for a personalised touch.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and Buy Now, Pay Later options like Afterpay and Zip Pay.
Do you offer sales or discounts on standing desks?
Yes, we frequently run promotions. Sign up for our newsletter to stay updated.
Is financing available, and what are the terms?
Yes, we offer flexible financing through Afterpay and ZipPay.
Are your desks covered under NDIS packages?
Yes, our desks are NDIS compliant, and we are a registered NDIS provider. Talk to your plan manager about ordering a standing desk for your home or office today and simple pass on our details to begin the process. We can very easily raise an invoice or issue a quote that is made to their specifications.
Do you provide pro-forma tax invoices for business purchases?
Yes, a tax invoice is provided at checkout.
Can I combine discount codes with other promotions?
No, only one discount code can be applied per order.
Are the standing desks easy to adjust?
Yes, our desks are extremely simple to adjust! All standing desks are equipped with intuitive keypad for seamless height adjustments. They also have a save preset function where you can set your preferred heights and assign those heights to keypad buttons on the hand controller.
Can I upgrade my desk later (e.g., single motor to dual motor)?
This depends on the desired upgrade type, Our desks cannot be upgraded from single to dual motor as the mechanism and general construction of the desk is different. But other upgrades are possible such as adding accessories, moving up to a larger top size or attaching castor wheels. Talk to us for advise on additional add-ons and upgrade options.
What tools are required for assembly?
We provide hex keys and screwdriver bit for assembly of our standing desks. Most of our accessories and monitor mounting arms include a hex key. We advise against using a power drill to drive screws into items as the potential to strip threads or overtighten screws could cause defects to your products and void warranty.
How long does it take to assemble a standing desk?
Assembling a complete desk takes between 15 and 30 minutes. We recommend spending some time reading the instructions and if you are struggling with any part of assembly give us a call or email on [email protected]
Can I assemble the desk on my own, or do I need help?
You can absolutely assemble our desks without assistance. They are designed to be put together by a single person. The best way to assemble is to build the frame and attach to the top upside down before tightening everything up and flipping the desk for use. While our desks can be assembled by a single person a second person to assist with lifting and holding various components is a great idea too!
Do you offer assembly services?
We currently do not offer assembly services however we have multiple companies that can offer assembly depending on your location. If you require assembly contact us and we will provide your nearest agent for assembly.
Are there detailed assembly instructions included in the package?
The vast majority of our products included printed paper instructions for ease of assembly.
What should I do if I lose the assembly instructions?
Email us on [email protected] and we will send you a PDF copy of your instructions instantly.
Can I order just the legs of the desk on their own?
Absolutely! Desk frames are available for purchase separately. Check our standing desk category and navigate to the Single or Dual motor standing desk legs only products for more info.
How do I initiate a return or claim under warranty?
Contact us with your order details and the issue, and we’ll guide you through the process.
What should I do if my desk stops moving?
For information on warranty and returns please visit our returns page here.
How do I reset the memory settings on my desk?
This varies from single, dual motor and L-shape desks however generally holding the UP + DOWN Key together for 10 seconds will initiate a factory reset. We recommend if you are experiencing problems with your standing desk and need assistance to please contact us via email on [email protected] or call our office on 1300 414 861.
What does the error code on my keypad mean?
Error codes vary between desk models please send the error code to us on [email protected] and we will provide steps to troubleshoot the issue as quickly as possible.
How do I maintain my desk for maximum longevity?
Regular cleaning of the top is a basic but essential tip for keeping your desk looking great. Other tips for keeping your desk in tip top condition include but are not limited to:
- Always wipe up spills immediately so your veneer or bamboo top doesn't become water logged. Avoid overloading the desk
- Know your weight limits and never overload your desk. Single motor desks are usually rated to 80kg lift capacity and dual motor desks at 140kg. Overloading the desk can result in failure of the actuator motors.
- Avoid liquid spills on or near the hand controller or electrics.
- Put the desk up and down regularly! Because our standing desks are designed to be moved up and down regularly.